{"id":105,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2020-08-02T17:19:40","modified_gmt":"2020-08-02T17:19:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.billyhung.com\/shop\/elements\/pages\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n<p>&nbsp;<\/p>\n<div class=\"row align-center\"  id=\"row-1199177626\">\n\n\n\t<div id=\"col-1844407476\" class=\"col medium-12 small-12 large-10\"  >\n\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1931129448\">\n\n\n\t<div id=\"col-1087800335\" class=\"col medium-12 small-12 large-4\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-912011563\" class=\"col medium-12 small-12 large-8\"  >\n\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Do I need specific software to run the presets?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Yes the presets are meant to be used with either:<\/p>\n<p>Adobe Photoshop for desktop presets and texture such as lens flare collections.<br \/>\nAdobe Lightroom Classic CC or CC that support .xmp format presets.<br \/>\nAdobe Mobile Lightroom for mobile presets.<\/p>\n<p>You can get the desktop software from adobe website and check their photography offer here for $9.99USD per month.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>What is the refund policy?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Due to the digital nature of our products, we unfortunately do not provide refunds once they have been purchased.<\/p>\n<p>(Except double purchases of course)<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How do you deliver the presets?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>The Presets are digital ! You can get them from anywhere in the world.&nbsp;You will receipt a purchase receipt by email and there will be a link for you to download the presets. Please check the junk or spam mailbox if you cannot receive.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-collapse\"  id=\"row-803986279\">\n\n\n\t<div id=\"col-695284678\" class=\"col medium-12 small-12 large-4\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-964578820\" class=\"col medium-12 small-12 large-8\"  >\n\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How to quickly install the presets in Photoshop desktop?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>&nbsp;Download the ONAIR Signature preset zip folder<br \/>\n&nbsp;Go to Photoshop directly<br \/>\n&nbsp;Go to Filter &gt; Camera Raw Filter<br \/>\n&nbsp;Go to Preset section<br \/>\n&nbsp;Right-click on Preset section, select import profiles &amp; presets<br \/>\n&nbsp;Select the downloaded ONAIR Signature preset zip folder<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>How to install the presets in Lightroom Mobile?<\/span><\/a><div class=\"accordion-inner\">\n\n<h3><strong>STEP 1: UNZIP THE FILES<\/strong><\/h3>\n<p>The first thing you will need to do is unzip the folder of presets that you downloaded.\u00a0 You can easily do this on a computer.\u00a0 On a PC, just right-click on the zipped folder and choose &#8220;Extract All&#8221; from the menu of options.\u00a0 On a Mac, just double-click the file and Mac&#8217;s unzipping utility does the rest.<\/p>\n<p>If you need to do this step on a phone, you will need to download the WinZip app (<a title=\"how to unzip files on your iphone\" href=\"https:\/\/itunes.apple.com\/us\/app\/winzip-leading-zip-unzip-cloud\/id500637987?mt=8\" target=\"_blank\" rel=\"noopener noreferrer\">iOS app<\/a>\u00a0or\u00a0<a title=\"how to unzip files on your android phone\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.comcsoft.izip&amp;hl=en_US\" target=\"_blank\" rel=\"noopener noreferrer\">Android app<\/a>) to your phone. Open the unzip app on your mobile phone and while in it locate the zip file on your device. Opening the\u00a0files will unzip them.<\/p>\n<h3><strong>STEP 2: SAVE THE PRESETS<\/strong><\/h3>\n<p>If you unzipped the presets on your computer, you will need to save\u00a0the preset files to your favorite\u00a0<a title=\"Cloud Photo Storage\" href=\"https:\/\/www.lightroompresets.com\/blogs\/pretty-presets-blog\/7705809-free-resources-for-backing-up-your-pictures-and-presets-to-the-cloud\">cloud storage option<\/a>, so you can access them on your mobile phone. You will also need to be able to allow access to those files on your phone through that same cloud storage app.<\/p>\n<p>\u00a0<\/p>\n<p>If you are doing this process on your mobile phone, you will want to make sure you have saved the unzipped presets on your phone.<\/p>\n<h3><strong>STEP 3: OPEN THE LIGHTROOM MOBILE CC APP<\/strong><\/h3>\n<p>This step is really easy. Just open your free Lightroom app. Once its open, you\u00a0can add the DNG\/Preset files (next step).\u00a0<\/p>\n<h3 class=\"p1\"><strong>STEP 4: ADD THE DNG\/PRESET FILES<\/strong><\/h3>\n<p>To add a preset, click on the (&#8230;) Settings option in the top-right corner of the app.<\/p>\n<p class=\"p1\">Choose the\u00a0<span class=\"s1\"><b>Add Photos\u00a0<\/b><\/span>option.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p class=\"p1\">On the next screen, choose the location you will be pulling your DNG\/Preset files from. If you have saved them to your phone, choose &#8220;From Camera Roll&#8221;.\u00a0 If you have saved them to a cloud storage option, choose &#8220;From Files&#8221;.<\/p>\n<p>Select the DNG\/Preset files you would like to import.<span class=\"Apple-converted-space\">\u00a0<\/span>This step may be a little different depending on your mobile phone, however most phones offer a way to select multiple files\/images.<\/p>\n<p class=\"p2\"><em><span class=\"s1\"><b>NOTE:<\/b><\/span>\u00a0Preset files are DNG files. When you initially open the image, you may get an error that says, \u201cCannot Load File\u201d.<span class=\"Apple-converted-space\">\u00a0\u00a0<\/span>This is normal. Press the check mark in the corner anyway.<\/em><\/p>\n<h3 class=\"p2\"><strong>STEP 5: CREATE LIGHTROOM PRESETS FROM THE DNG FILES<\/strong><\/h3>\n<p class=\"p1\">Click on one of the newly imported files, then click on the three dots inside a circle in the upper right-hand corner of the screen. From there, choose \u201cCreate Preset\u201d from the menu that appears.<\/p>\n<p class=\"p1\">Give your preset a name. We recommend\u00a0to type the same name that is on the front of the preset image (to keep things simple).<\/p>\n<p class=\"p1\">You\u00a0should also put the preset in a Preset Group.<span class=\"Apple-converted-space\">\u00a0<\/span>By default, it will be in the User Presets group. Creating a new group with your new collection\u2019s name will keep the presets from each collection together.<\/p>\n<p class=\"p1\">Do these same steps for each DNG\/preset file.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Why do I have different outcome using the same preset?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>lighting condition and color combination play an important role on a photo, our presets are aim to enhance and give a mood on the photos you take.<\/p>\n<p>Remember that you can always adjust later on the preset (Exposure, White Balance, Contrast..etc) to make it fit perfectly your photos. The preset gives you the base to inspire you create your unique style.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1930325841\">\n\n\n\t<div id=\"col-414456637\" class=\"col medium-12 small-12 large-4\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1820458641\" class=\"col medium-12 small-12 large-8\"  >\n\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\" rel=\"\">\n\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1813161667\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1813161667 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-2084135972\">\n\n\n\t<div id=\"col-1647772186\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<p>Still have a question?<\/p>\n<p>Please contact us for more information.<\/p>\n<a rel=\"noopener noreferrer\" href=\"http:\/\/info@billyhung.com\" target=\"_blank\" class=\"button primary\"  >\n    <span>Get in touch<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-2084135972 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-2084135972 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n[\/section]\n\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions &nbsp; [\/section]\n","protected":false},"author":1,"featured_media":0,"parent":71,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-105","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/pages\/105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/comments?post=105"}],"version-history":[{"count":5,"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/pages\/105\/revisions"}],"predecessor-version":[{"id":435,"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/pages\/105\/revisions\/435"}],"up":[{"embeddable":true,"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/pages\/71"}],"wp:attachment":[{"href":"https:\/\/www.billyhung.com\/shop\/wp-json\/wp\/v2\/media?parent=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}